WebFones Documentation

End User Guide

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Troubleshooting

Voicemail

Access and manage your voicemail messages through the WebFones user portal.

Accessing Voicemail

  • Log in to your WebFones account
  • Click Voicemail in the navigation menu

View Messages

Messages are listed most recent at the top.

  • Click on the play button control to play the message
  • Click Mark as Read to mark it as read or archive the message
  • Click Forward to send the message to another user
  • Click Call dial your phone with the callback number
  • Click Contact to view or add the caller as a contact

Email Notifications

You are by default enrolled in voicemail notifications via email. To change those settings:

  • Go to User Settings but clicking on the gear in the upper right side of the dashboard
  • Go to Notification Preferences and find the Voicemail line
  • Turn off the switch for email notifications
  • Your change will automatically be saved

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Suggested Questions

How do I set up call forwarding? What is a ring group? How do I check voicemail? How do I add a new extension?
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