Yealink T54W/T57W User Guide

The Yealink T54W and T57W are modern, feature-rich desk phones that provide excellent audio quality and easy-to-use interfaces. This guide covers everyday phone operations for end users.

Phone Overview

Yealink T54W

4.3" color display
10 line keys with LED indicators
HD audio with Opus codec support
Built-in Bluetooth and WiFi
Supports up to 16 SIP accounts

Yealink T57W

7" adjustable color touch screen
29 touch line keys
HD audio with Opus codec support
Built-in Bluetooth and WiFi
Supports up to 16 SIP accounts

Making Calls

Using the Handset

Pick up the handset.
Dial the number or extension.
Press Send or wait for auto-dial.

Using the Speakerphone

Press the Speakerphone button.
Dial the number or extension.
Press Send or wait for auto-dial.

Using a Headset

Connect your headset (wired or Bluetooth).
Press the Headset button.
Dial the number or extension.
Press Send or wait for auto-dial.

Dialing an Extension

Simply dial the extension number (e.g., 101).

Dialing an Outside Number

Dial the full 10-digit phone number.

Receiving Calls

When a call comes in:

Handset: Pick up the handset to answer.
Speakerphone: Press the Speakerphone button or Answer soft key.
Headset: Press the Headset button.

To reject a call, press the Reject soft key.

During a Call

Hold

Press the Hold soft key or Hold button during a call.
The caller hears hold music.
Press Resume to return to the call.

Mute

Press the Mute button to mute your microphone.
The caller cannot hear you, but you can hear them.
Press Mute again to unmute.

Volume

Use the Volume buttons to adjust call volume during a conversation.

Call Transfer

Blind Transfer (Recommended)

Transfers the call immediately without announcing it. Preserves the original caller ID.

During a call, press Transfer or BlindXfer.
Dial the extension or number to transfer to.
Press Send or Transfer again.
The call is transferred immediately.

Attended Transfer

Allows you to announce the caller before transferring.

During a call, press Transfer.
Dial the extension or number.
Wait for the person to answer and announce the caller.
Press Transfer again to complete the transfer.
If they don't want the call, they hang up and you're reconnected to the original caller.

Transfer to Voicemail

Send a caller directly to someone's voicemail.

During a call, press Transfer.
Dial 99 + the extension number (e.g., 99101 for extension 101).
Press Send.

Call Park

Call Park places a call on hold so it can be picked up from any phone in your organization.

To Park a Call

During a call, press the Park soft key.
The call is parked and can be picked up from any extension.

To Pick Up a Parked Call

Press one of the Park line keys on your display showing a parked call.
You're connected to the parked caller.

Note: Parked calls are visible on the line keys at the top of the display for all phones in your organization.

Voicemail

Checking Voicemail

Press the Message button (envelope icon) or dial \97.

Enter your voicemail PIN when prompted.

Follow the voice prompts to listen to messages.

Voicemail Indicator

The Message button LED lights up when you have new voicemail.

Some phones also display a voicemail icon on screen.
Do Not Disturb (DND)
When DND is active, calls go directly to voicemail.
To Enable DND

Press the DND soft key.

The display shows DND is active.
To Disable DND

Press the DND soft key again.

Normal ringing resumes.
Note: DND resets when the phone reboots.
Speed Dial
Speed dial lets you quickly call frequently used numbers.
Using Speed Dial

Press the Speed soft key (if available).

Enter the 2-digit speed dial code.

Press Send.
Alternative method:

Dial \\ + the 2-digit speed dial code.

Pick up the handset or press Send.

Speed dial numbers are configured in the WebFones administration portal under your extension settings.
Call Pickup
Pick up a call ringing on another phone in your pickup group.
To Pick Up a Call

Dial \*0 (or \ + your pickup group code).
Pick up the handset.
You're connected to the caller.

Conference Calls

3-Way Conference

During a call, press the Conference soft key.
The first caller is placed on hold.
Dial the second person's number.
When they answer, press Conference again.
All three parties are now connected.

Note: For larger conference calls, use the WebFones Conference Bridge feature.

Intercom

Intercom opens hands-free, two-way communication with another extension.

To Use Intercom

Press the Intercom soft key.
Dial the extension number.
Press Send.
You're connected hands-free with the other extension.

Alternative method:

Dial 78 + the extension number.

Note: Intercom must be enabled on the destination extension.

Bluetooth (T54W/T57W)

Both the T54W and T57W have built-in Bluetooth for connecting wireless headsets or syncing with your mobile phone.

Pairing a Bluetooth Headset

Go to Menu > Basic > Bluetooth.
Enable Bluetooth if not already on.
Put your headset in pairing mode.
Select Scan to find devices.
Select your headset from the list to pair.

Display and Line Keys

The line keys on your phone display show:

Your extension status
Parked calls
Other extensions (if configured)
Speed dial buttons
Custom function keys

Press any line key to interact with that line or function.

Need Help?

If you have questions about using your phone, contact your system administrator or WebFones support:

Phone: 727-498-2200 (Option 2 for support)
Email: support@webfones.com

WebFones Documentation

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