Hold and Park
Putting a Call on Hold
Hold keeps the caller waiting on your phone only.
- During a call, press the Hold button or soft key
- The caller hears hold music
- Press Resume to return to the call
Multiple Calls on Hold
If you have multiple calls on hold:
- Use the navigation buttons to select the call you want
- Press Resume to pick up that call
Parking a Call
Park places a call on hold so it can be picked up from any phone in your organization.
To Park a Call
- During a call, press the Park soft key
- Note which park line the call is on (shown on display)
- The call can now be picked up from any phone
To Pick Up a Parked Call
- Look at the park line buttons on your phone display
- Press the button showing the parked call
- You're connected to the caller
Hold vs Park - When to Use
| Use Hold When... | Use Park When... |
|---|---|
| You'll return to the call yourself | Someone else needs to take the call |
| You're stepping away briefly | The caller needs to be picked up from another location |
| You need to look something up | You're transferring the call to a specific person who will retrieve it |
Tips
- Parked calls are visible to everyone in your organization
- If a parked call isn't picked up, it will ring back to you
- Don't leave callers on hold or parked for too long
- Let the caller know you're putting them on hold