Common Phone Issues

No Dial Tone

Symptoms: Phone is on but you don't hear a dial tone when you pick up.

Try these steps:

• Check that the phone is connected to the network (Ethernet cable plugged in)
• Check that the network cable is connected to a working port
• Reboot the phone by unplugging power, waiting 10 seconds, and plugging back in
• If using WiFi, check that WiFi is connected

Can't Hear the Other Person

Symptoms: Call connects but no audio.

Try these steps:

• Check the volume - press the volume up button
• Make sure you're not on mute - look for mute indicator
• Try using speakerphone instead of handset
• Reboot the phone

Other Person Can't Hear Me

Symptoms: You can hear them but they can't hear you.

Try these steps:

• Check you're not on mute - look for mute indicator light
• Try using speakerphone instead of handset
• If using a headset, check the headset connection
• Reboot the phone

Phone Display Shows "Unregistered"

Symptoms: Phone shows unregistered or no extension number.

What to do:

• Try rebooting the phone
• Contact your administrator - the phone may need to be re-provisioned

Calls Going Straight to Voicemail

Symptoms: Your phone doesn't ring, calls go directly to voicemail.

Check these things:

• Is Do Not Disturb (DND) enabled? Look for DND indicator on screen
• Press the DND button to toggle it off
• Check with your administrator about call forwarding settings

Poor Audio Quality

Symptoms: Choppy, robotic, or echoing audio.

Try these steps:

• If on WiFi, try connecting with an Ethernet cable instead
• Close other applications using internet bandwidth
• Reboot the phone
• Contact your administrator if problem persists

Need More Help?

Contact WebFones support:

• Phone: 727-498-2200 (Option 2)
• Email: support@webfones.com