Soft Phone Configuration
The WebFones PBX offers a flexible and easy-to-use interface that allows you to use a soft-phone or desk phone interchangeably. In other words, an incoming call to your extension will ring both your desk phone and your soft-phone, if it is running on your computer or smart phone.
WebFones uses hardware-based g729 compression to provide much better clarity than the free codecs (such as gsm) used by some other services. While WebFones will work with gsm devices, we recommend the soft-phones that use the standard g729 codec. These can be provided by WebFones.
Network Environment
The quality of your network environment will determine the quality of your phone conversations. We have had very good results using a soft-phone over Verizon LTE networks, 4G and Wifi. It does not work on 3G networks. The Bria 4 soft phone will let you know when there is network congestion which would effect call quality.
Soft-Phone Download
While WebFones will work with a variety of soft-phones, we have traditionally recommended Bria soft phones. This soft-phone supports the g729 codecs used by WebFones and works on many devices (including the iPhone).
Here is where you purchase Bria: Visit Bria Website
There are versions for Windows, Mac, iPhone, other, etc. Buy the commercial version along with the g729 codec. You may have call quality problems otherwise.
Enabling the Soft Phone on an Extension
To configure the soft-phone in the WebFones interface, follow these steps:
- Select an extension under the “User Extensions” page in the WebFones interface.
- Under the “Phone” tab, press the “Edit” button and turn on the soft phone.
- Press the “Softphone Login Credentials” button. This will bring up the login details.
Domain: yyy.webfones.com:4441
Username: 999303
Password: YOURPASSWORD
Caller ID Name: 999303
When you configure the soft phone, also setup the outbound proxy with the domain and port number (domain:port).
Configuring Bria
Note: we have found that the Bria interface and configuration can differ between versions and platforms. These instructions were written for version #4. If you are using a later version, you may need to refer to the Bria documentation to configure your SIP account.
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When you first launch Bria, it will ask you if you want to manually configure your login server. Change the pop-up until it says “No login required.” Press “Continue” and enter your license key.
Here are the steps for adding your WebFones extension to Bria:
STEP #1 – Create a new SIP account by pressing the “+” option in the preferences panel under the Accounts tab. This will bring up the following panel:
STEP #2 – Enter your account details from the WebFones soft-phone details panel. All soft-phone extensions begin with a 999. It is recommended that you use the base user extension for the display name.
STEP #3 – Select “Audio Codecs” in the Bria Preferences.
Make sure that g729 is listed. Also, check the checkbox below which defaults the soft-phone to the first codec offered. This will ensure that it always uses g729 when possible.