Menus & Options

The Menu command listens for caller input and routes the call based on the digits they press. It typically comes after a Text-to-Speech or Play Audio command that provides the menu prompts.

When you add a menu for the first time, all options are expanded by default. Click the Menu button to open its settings, then disable any unused options by clicking the green boxes to turn them white.

Here’s what the edit panel looks like:

Once the menu structure is in place, you can configure each option by adding commands beneath it. Here’s an example:

In this example, option 1 has been configured with a two-phase ring for the sales team. It first rings a smaller sales group, and if no one answers, it then rings a larger group. We also updated the section title by enabling the ‘Press 1’ option.