Simple Call Flow Menu Setup

This tutorial walks you through creating a simple call flow that routes a phone number to a menu with multiple routing options.

Step 1: Create the Call Flow

Step #1. Go to the Call Flows page and click the Add Call Flow button.

Step #2. Enter a name and description for your call flow, then click Add.

Step #3. Click the blue (+) button on the far right of the title bar to add your first command.

Step #4. Select Text to Speech.

Step #5. Enter the following message:
“Thank you for calling ABC Company. If you know your party’s extension, please dial it now. For immediate assistance, press 0. For the company directory, press star.”
Choose a voice and click Done.

Step #6. Click the blue (+) on the Text to Speech line to add another command. Choose Menu & Options, accept the defaults, and press Done.

Step #7. Press the blue Menu button to open the Menu Edit panel.

Step #8. Disable all options except 0 and \ (star).
Your options panel should look like this:

Step 2: Configure Menu Actions

For each option, click the red add action here arrow and assign the appropriate action:

• Press 0 → Add Transfer Extension and set it to the appropriate extension.
• Press \ → Add Transfer to Directory for the dial-by-name directory.
• Default → Add Transfer to Voicemail and select the appropriate mailbox.
• Invalid → Add Go to Label and point it back to the beginning of the call flow.

Step 3: Assign the Call Flow to a Phone Number

Step #9. Go to the Numbers page and select the number you want to configure.

Step #10. Select the Routing tab to open the routing panel.

Step #11. Choose Call Flow from the dropdown, then select the call flow created in the steps above.