Numbers
The “Numbers” page allows administrators to control what happens when someone calls into WebFones. There are also some controls for setting up caller ID and an e911 address.
General Phone Number Settings
The “General” tab on the “Number” edit panel provides a way to setup some general attributes for the entrypoint. These include:
| Description | A title or identifier for this phone number or entrypoint. |
|---|---|
| Organization | (optional) The organization as defined on your “Defaults” screen. This allows you to categorize your numbers by sub-organization or department. |
| Call Pickup | This is a pickup number which will allow a call coming into the phone system to be picked up by a phone extension that is not ringing. |
| Call Recording | This enables call recording for calls coming in on your phone number. You have to specify specific users that are allowed to listen to the recordings. |
| Access to Recordings | The users that have access to the recordings need to be specified here or on the global preferences page. |
| Play Recording Warning | Play either the generic recording warning “Calls may be recorded” or your own warning selected on the defaults screen. The warning will only be played once per call right before the first ring. |
Text Messaging
| Messaging Users | A set of users or user groups that will receive inbound text messages on this number and are authorized to respond. |
|---|---|
| Hide Users | When there are multiple users, the text messaging system will tell the recipient who is speaking unless you turn that feature off here. |
Inbound Call Tagging
Call tagging lets you add a short prefix to the caller ID so you can see how the caller reached you. Tags are typically brief—for example, using ‘S:’ to indicate Sales. Keeping the tag short ensures the caller’s phone number remains visible while still showing which option they selected.
Outbound Caller ID
The Outbound Caller ID allows you to associate your outgoing phone number with a caller ID name in the national database. Once updated, it can take up to 30 days for the change to propagate across all carriers.
Please note that the destination carrier—not WebFones—controls what caller ID information is displayed. We do not transmit your caller ID name with the call. Instead, the receiving carrier looks up your phone number in their database to determine the name to display.
Keep in mind that mobile phones often override carrier caller ID with the user’s local contacts, so saved entries in a person’s phone may display differently.
Inbound Call Routing
Call routing determines what happens when someone dials your phone number. The default routing defines where calls should go during your normal daytime hours. The Special Routing section allows you to create exceptions to this default routing—for example, directing calls differently during certain hours, on holidays, or under specific conditions.
| Afterhours | When after-hours routing is paired with a schedule, it means the after-hours route becomes active when the schedule is inactive. This serves as your default after-hours behavior. |
|---|---|
| Lunch | Lunch routing takes priority over daytime hours and provides a temporary override during your lunch period. You will need to create and assign a schedule for the lunch hour. |
| Holiday & Weather | Holiday and Weather routes override all other routing rules to handle special situations. You may want to create a dedicated call flow for each scenario with its own custom message. |
e911 Emergency
The “Emergency” tab allows you to setup e911 for the the selected phone number.
It’s essential to have a phone number assigned to each of your physical locations for e911 services. e911 matches your caller ID number to a registered address so emergency responders can locate you. It is your responsibility to ensure each physical location has its own unique phone number for e911 purposes.
Setting up e911 inside WebFones
Since extensions are often located at different addresses, you can override the default e911 setting at the organization, extension, or device level. Devices inherit their default from the extension, extensions inherit from the organization, and organizations inherit from the account-wide default. Any level can override its inherited setting depending on your business structure.
Testing e911
You can test your e911 settings by dialing 933 and the e911 service will read back the address on file. Do not under any circumstances dial 911 unless it is an emergency.