Adding a Forward

While phone numbers include built-in logic for handling after-hours routing, lunch breaks, holidays, and weather events, there may be times when you need additional conditional routing. Conditional forwards allow you to redirect calls based on a schedule or temporary situation—such as staff meetings, special events, or short-term availability changes.

Example 1: Forward to an Extension When a Schedule Is Active

In this example, calls are forwarded to a specific extension whenever the selected schedule is active:

Example 2: Forward to an Outside Number When a Schedule Is Active

You can also forward calls to an external phone number—such as a mobile phone or answering service—during scheduled times:

This approach is useful for:

• Staff meetings
• Temporary closings
• Off-site events
• Times when the main office is unavailable