Simple Hours Schedule

The Simple Hours Schedule builds on the Simple Number and Simple Call Flow examples by adding after-hours routing to your phone system.

Create an After-Hours Call Flow

Step #1. Go to the Call Flows page and click the Add Call Flow button.

Step #2. Enter a name and description for your call flow. Click Add when finished.

Step #3. Click the blue (+) button on the far right of the title bar to add the first command to your call flow.

Step #4. Choose Text to Speech.

Step #5. Enter the following message:
“Our office is now closed. Office hours are from 9am to 5pm. Please stay on the line to leave a general message. Thank you for calling.”
Select a voice and press Done.

Step #6. Click the blue (+) to the right of the Text to Speech command to add another command beneath it. Choose Transfer to Voicemail and configure it with the appropriate voicemail box.

Configure Your Office Hours Schedule

Step #7. Go to Schedules, select the default schedule, and update it with your office hours.
For more detailed instructions, see the Schedules page.

Apply the After-Hours Routing to a Phone Number

Step #8. On the Numbers page, select the number you want to configure and open the Routing tab.

Step #9. In the Special Routing section, choose After-hours from the dropdown on the far right.

Step #10. Set the after-hours routing to use the default schedule and point it to the new after-hours call flow you created.