- Simple Number Setup
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- Ordering Phone Numbers
- Porting Phone Numbers
- Simple Call Flow Menu Setup
- Simple Hours Schedule
- Creating Agents
- Design an Auto-attendant
- Hotdesk
- Test e911
- Create a Routing Extension
- Create Cascading Rings
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- Adding a Forward
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- How To…
Polycom Legacy Troubleshooting
Polycom VVX phones served WebFones customers well for many years, but these devices are now 7-10 years old. Polycom ended support for VVX phones in 2022, and many units are beginning to fail or lose their settings after reboots or power outages.
Important: The fixes on this page are temporary solutions. If issues recur or other errors appear, it's time to plan for replacement. WebFones offers modern Yealink desk and cordless phones at wholesale pricing through the Administration portal or by calling us directly at 727-498-2200.
Unregistered Phone / Lost Provisioning
If your Polycom VVX phone is showing as "unregistered" or has lost its provisioning information, follow these steps to re-register it:
Provisioning Instructions
- When the phone boots, press the CANCEL button, then press the SETUP button.
- Enter the default password: 456
- Press the down arrow and select Provisioning Server. Press the checkmark to select.
- Change Server Type to HTTPS. Then press select.
- Press the down arrow to show Server Address. Enter your provisioning URL.
- Use \ for . (period)
- Example:
bwebfonescom#p3565 for b.webfones.com/p3565Password Reset / "Set Default Password" Screen
If you see a prompt asking you to enter passwords, this is a known issue with aging Polycom VVX phones. Follow these steps to fix it:
Steps to Set the Password
- Enter
This will save the password and should make the phone boot normally.
Full Reset Procedure
If the password steps above do not fix the issue, follow this expanded procedure:
Step 1: Reset the Phone to Defaults
- When the phone boots, press the
Step 2: Set the Password
- Enter
Step 3: Set the Provisioning Information
- When the phone boots, press the
- Use \ for . (period)
- Save and Reboot the phone.
Time to Upgrade?
If you find that your Polycom phones have repeated problems with provisioning, passwords, or registration, it's a clear sign that the hardware has reached end of life.
Yealink T54W phones ($155 each) are:
- 100% compatible with WebFones
- Can be used side-by-side with existing Polycoms
- Allow for incremental replacement as needed
- Modern, supported hardware with ongoing updates
- Visit the Store in your Administration portal
- Call us at 727-498-2200
- Email support@webfones.com
Need Help?
If you have any questions or continue to experience issues, please contact us:
- Phone: 727-498-2200 (Option 2 for support)
- Email: support@webfones.com