Music on Hold

The “Music on Hold” page can be found under the “Audio” menu option.

Music-on-Hold is played as a loop with random entry, which makes it perfect for advertising services while callers wait for a representative. Each organization in the system can have a unique Music-on-Hold program. You can also set custom Music-on-Hold programs for specific call queues.

Music-on-Hold only takes MP3 file types. We recommend that Music-on-Hold programs be less than 5MB and no more than 4 minutes in length.

To add custom music to your phone system, press the “Upload New Music” button on the “Music on Hold” page. Enter a name, and press the “Choose File” button.