Frequently Asked Questions

Will my phone system support mobile workers and home offices?

Yes. WebFones supports multiple locations and multiple devices per user, so you can stay connected from anywhere with an internet connection.

Will my mobile phone ring with my desk phone?

Yes! You can link your mobile phone to ring alongside your desk phone. This behavior is fully configurable—you can choose to ring your mobile always, only under certain conditions, or only during specific hours.

Can I keep my existing phone numbers?

Yes. Use our porting process to bring your current phone numbers into WebFones.

Can I keep the same phone number even if I move to a different town or state?

Yes. With WebFones, your physical location doesn’t matter—as long as you're connected to the internet, your phone will work the same. Simply plug your phone into the new location’s internet connection.

Can I share phone numbers and capacity among office locations?

Yes. Phones connected from any location can participate in the same phone system and share call capacity, even across multiple sites.

Can I set up phones in two locations and assign the same extension number?

Yes. Many users keep one phone at home and another in the office. Both can ring simultaneously using the same extension. You may connect multiple desk phones, softphones, and mobile devices under a single extension, sharing voicemail, speed dials, and settings.

Can I upload my own attendant prompt sound files?

Yes. You can upload your own professional audio files or record prompts directly from a handset. WebFones also provides high-quality Text-to-Speech for creating menus.

Does WebFones use my existing internet connection?

Yes. You can receive calls using any high-speed Internet connection worldwide. No special configuration is usually required, though we provide guidance for restrictive firewalls.

Can I access contact management, voicemail, and dialing from my iPad?

Yes. iPads are fully supported for contact management, dialing, and web-based voicemail retrieval.

Are there any termination penalties if I cancel my service?

No. WebFones does not charge cancellation fees or hidden penalties. We believe in earning your business month to month.

If I dial 911 from my VoIP phone, will responders know my location?

Yes—as long as your extension’s e911 settings are configured correctly. You can verify your registered address anytime by dialing 933.

Can I set up a phone number in a different town or state?

Yes. WebFones allows you to reserve phone numbers anywhere in the USA or Canada.

Can I see the Caller ID Name of callers?

Yes. WebFones displays Caller ID information and supports call tagging so you can see how callers reached your extension (for example, through a sales menu).

Will my phone system include advanced features like busy lights?

Yes. WebFones supports advanced features such as status indicators (“busy lights”). To use them, select phone models that support this capability.

Can I transfer calls between locations using extension numbers?

Yes. Employees can call or transfer calls between locations simply by dialing internal extension numbers.

How much configuration is required to get my phones working?

None. WebFones uses centralized provisioning—phones automatically configure themselves when you assign them to an extension.